ZyndraAI Status - Incident history

Scheduled Maintenance

2026-07-31T04:00:00.000+00:00

Type: Maintenance

Duration: 4 hours and 3 minutes

Affected Components: Custom Answer, Receive reply, Chat History, Replies, Create tickets, KPI data, Field change, Integrations, Login, Signup, Test requests, Ticketing, New chat, Create bots, Block(Dialog) Execution, Website, AI Retraining, AI Responses, App, Webhooks, Automation runs, Knowledge Base, Rewrite Answer, Deploy requests, Send replies, Webhooks, Saving requests, New chat, Customer Portal, PDF Mark down Crawling, Domain Retraining, SSO Login, Adding action blocks, Fetch chats, Fetch tickets, Mobile app, Weekly report, Message exchange, Generate Answer, Domain Crawling, AI Training

Jul 20, 09:46:45 GMT+0
Identified - We will be performing scheduled maintenance. All services will be unavailable during this window. We appreciate your patience and will update this page once maintenance is complete..

Jul 31, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 31, 08:02:41 GMT+0
Completed - Maintenance has completed successfully..

Create bots outage

2026-07-06T20:07:31.139+00:00

Type: Incident

Duration: 7 minutes

Affected Components: Create bots

Jul 6, 20:07:31 GMT+0
Investigating - Create bots cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 6, 20:14:16 GMT+0
Resolved - Create bots is now operational! This update was created by an automated monitoring service..

Create bots outage

2026-06-15T00:04:57.595+00:00

Type: Incident

Duration: 2 minutes

Affected Components: Create bots

Jun 15, 00:04:57 GMT+0
Investigating - Create bots cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jun 15, 00:06:45 GMT+0
Resolved - Create bots is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-10T14:16:48.830+00:00

Type: Incident

Duration: 2 minutes

Affected Components: Custom Answer, PDF Mark down Crawling, AI Retraining, AI Responses, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 10, 14:16:48 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 10, 14:19:14 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-10T13:28:48.790+00:00

Type: Incident

Duration: 36 minutes

Affected Components: Custom Answer, PDF Mark down Crawling, AI Retraining, AI Responses, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 10, 13:28:48 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 10, 14:04:49 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-10T12:56:48.889+00:00

Type: Incident

Duration: 20 minutes

Affected Components: Custom Answer, PDF Mark down Crawling, AI Retraining, AI Responses, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 10, 12:56:48 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 10, 13:16:49 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-10T12:20:48.828+00:00

Type: Incident

Duration: 25 minutes

Affected Components: Custom Answer, PDF Mark down Crawling, AI Retraining, AI Responses, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 10, 12:20:48 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 10, 12:45:39 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-10T12:07:13.587+00:00

Type: Incident

Duration: 2 minutes

Affected Components: Custom Answer, PDF Mark down Crawling, AI Retraining, AI Responses, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 10, 12:07:13 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 10, 12:08:49 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-10T10:27:13.476+00:00

Type: Incident

Duration: 1 hour and 6 minutes

Affected Components: Custom Answer, PDF Mark down Crawling, AI Retraining, AI Responses, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 10, 10:27:13 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 10, 11:32:49 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-10T10:12:48.762+00:00

Type: Incident

Duration: 2 minutes

Affected Components: Custom Answer, PDF Mark down Crawling, AI Retraining, AI Responses, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 10, 10:12:48 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 10, 10:15:13 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-10T06:24:48.769+00:00

Type: Incident

Duration: 3 hours and 36 minutes

Affected Components: Custom Answer, PDF Mark down Crawling, AI Retraining, AI Responses, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 10, 06:24:48 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 10, 10:00:49 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-10T06:05:38.161+00:00

Type: Incident

Duration: 7 minutes

Affected Components: Custom Answer, AI Retraining, AI Responses, PDF Mark down Crawling, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 10, 06:05:38 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 10, 06:12:49 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-10T01:12:48.784+00:00

Type: Incident

Duration: 4 hours and 41 minutes

Affected Components: Custom Answer, AI Retraining, AI Responses, PDF Mark down Crawling, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 10, 05:53:39 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

May 10, 01:12:48 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-09T22:40:48.914+00:00

Type: Incident

Duration: 2 hours and 20 minutes

Affected Components: Custom Answer, AI Retraining, AI Responses, PDF Mark down Crawling, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 9, 22:40:48 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 10, 01:00:49 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-09T21:03:13.565+00:00

Type: Incident

Duration: 1 hour and 26 minutes

Affected Components: Custom Answer, AI Retraining, AI Responses, PDF Mark down Crawling, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 9, 21:03:13 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 9, 22:29:39 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-09T20:04:48.907+00:00

Type: Incident

Duration: 46 minutes

Affected Components: Custom Answer, AI Retraining, AI Responses, PDF Mark down Crawling, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 9, 20:04:48 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 9, 20:50:25 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-09T19:45:38.595+00:00

Type: Incident

Duration: 7 minutes

Affected Components: Custom Answer, AI Retraining, AI Responses, PDF Mark down Crawling, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 9, 19:45:38 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 9, 19:52:50 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-09T18:35:13.657+00:00

Type: Incident

Duration: 58 minutes

Affected Components: Custom Answer, AI Retraining, AI Responses, PDF Mark down Crawling, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 9, 18:35:13 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 9, 19:33:39 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-09T18:15:18.644+00:00

Type: Incident

Duration: 6 minutes

Affected Components: Custom Answer, AI Retraining, AI Responses, PDF Mark down Crawling, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 9, 18:15:18 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 9, 18:21:38 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-09T17:44:48.814+00:00

Type: Incident

Duration: 18 minutes

Affected Components: Custom Answer, AI Retraining, AI Responses, PDF Mark down Crawling, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 9, 17:44:48 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 9, 18:03:14 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-09T16:28:48.765+00:00

Type: Incident

Duration: 1 hour and 5 minutes

Affected Components: Custom Answer, AI Retraining, AI Responses, PDF Mark down Crawling, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 9, 16:28:48 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 9, 17:33:39 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-09T11:40:48.848+00:00

Type: Incident

Duration: 4 hours and 36 minutes

Affected Components: Custom Answer, AI Retraining, AI Responses, PDF Mark down Crawling, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 9, 16:16:49 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

May 9, 11:40:48 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-09T10:45:38.788+00:00

Type: Incident

Duration: 1 minute

Affected Components: Custom Answer, AI Retraining, AI Responses, PDF Mark down Crawling, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 9, 10:45:38 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 9, 10:46:25 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-09T10:19:13.805+00:00

Type: Incident

Duration: 6 minutes

Affected Components: Custom Answer, AI Retraining, AI Responses, PDF Mark down Crawling, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 9, 10:19:13 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 9, 10:25:39 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-09T03:24:48.771+00:00

Type: Incident

Duration: 2 minutes

Affected Components: Custom Answer, AI Retraining, AI Responses, PDF Mark down Crawling, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 9, 03:24:48 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 9, 03:26:25 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer outage

2026-05-09T02:20:48.866+00:00

Type: Incident

Duration: 1 minute

Affected Components: Custom Answer, AI Retraining, AI Responses, PDF Mark down Crawling, Knowledge Base, Rewrite Answer, Domain Retraining, Generate Answer, Domain Crawling, AI Training

May 9, 02:20:48 GMT+0
Investigating - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 9, 02:21:39 GMT+0
Resolved - Knowledge Base, AI Training, AI Retraining, AI Responses, Custom Answer, Domain Crawling, Domain Retraining, PDF Mark down Crawling, Generate Answer, Rewrite Answer is now operational! This update was created by an automated monitoring service..

Scheduled Maintenance

2025-06-25T03:00:00.000+00:00

Type: Maintenance

Duration: 30 minutes

Affected Components: Customer Portal, Custom Answer, AI Training, Deploy requests, Rewrite Answer, New chat, Mobile app, Domain Crawling, Login, Adding action blocks, Webhooks, AI Retraining, Replies, Fetch chats, Knowledge Base, Saving requests, Generate Answer, Chat History, Weekly report, PDF Mark down Crawling, Website, SSO Login, Field change, Create bots, AI Responses, Receive reply, Fetch tickets, Create tickets, App, Webhooks, Domain Retraining, Signup, Integrations, Test requests, Block(Dialog) Execution, Automation runs, KPI data, Ticketing, New chat, Message exchange, Send replies

Jun 25, 03:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 25, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 25, 03:00:01 GMT+0
Identified - Maintenance is now in progress.